ANALISIS KINERJA PEGAWAI DALAM PELAYANAN PENERBITAN SURAT IZIN USAHA PERDAGANGAN (SIUP) PADA BADAN PELAYANAN TERPADU DAN PENANAMAN MODAL KOTA PEKANBARU

Abstract

This study was motivated by the phenomenon that the publishing service of Trading Business
License (SIUP) is not maximized. Proved by the license issuance is not completed on time.
Though ownership License is required to be owned businesses to a business carried on having
a strong legal basis in accordance with the provisions of the Indonesian state in order for the
effort that has been initiated can be maintained in existence and continuance are
characterized by the presence of the tangible elements of the legality of the ownership of the
business license. Then the lack of the number of employees in the management of license
issuance also resulted in a lack of quality of service of the employees in this license issuance.
The formulation of the problem is How employee performance in service of publishing Trading
Business License (SIUP) in the Integrated Service Agency and Investment of Pekanbaru City?
And what factors could obstruct employee performance in service publishing Trading Business
License (SIUP) in the Integrated Service Agency and Investment of Pekanbaru City?. This study
aims to investigate the performance of employees in a publishing service of Trading Business
License (SIUP) and to determine the factors that obstruct employee performance in service
publishing Trading Business License (SIUP). The benefits of this research is to develop and
apply the theory of public policy obtained by the author during the lectures and during the
conduct of the study as well as an input for the Integrated Service Agency and Investment of
Pekanbaru City and as reference material for other researchers to discuss the same issue.
This study used a qualitative approach and type of research is descriptive. Type and source of
data consists of primary data and secondary data. The data was collected by using observation,
interview and documentation.
Keyword: Performance, Public Service