Manajemen Pemerintahan Daerah Dalam Pelayanan Publik (Studi Pengelolaan Lampu Penerangan Jalan di Kota Pekanbaru Tahun 2012)

Abstract

Public service is an attempt to meet the basic needs of the state and the civil rights
of every citizen in the goods, services, and administrative services provided by public
service providers. Road which is one form of government services to the community is very
important to note, from the complementary parts, one of which is a public street lighting
has not been felt their effectiveness for road users, especially at night.
This study aims to determine the management of the regional government in the
management of public street lighting by the Department of Hygiene and Pekanbaru City
and to determine the factors that influence the management of the public street lighting.
Using resources through informants. In this study, the informant was a member of
Commission II DPRD Pekanbaru, Head of Parks and Street Lighting, Street Lighting
Section Head and Head of PLN branch of Pekanbaru. While the techniques of data
collection consisted of interviews , documentation and observation with the source data
consists of primary data and secondary data.
From the results of the study showed that the management of the regional
government in the management of public street lighting by the Department of Hygiene and
Pekanbaru to the process of planning, organizing, implementing , coordinating and
monitoring has not gone up . The factors that influence in the management of public street
lighting consists of human resources and infrastructure, the participation of the
community , traffic congestion.
Keywords :Management, Public service, Light Manajement