PENGARUH BRAND TRUST DAN BRAND EQUITY TERHADAP LOYALITAS KONSUMEN PADA PRODUK KOSMETIK WARDAH (Survey Konsumen Pada PT. Paragon Technology And Innovation Cabang Pekanbaru)
Abstract
The purpose of this study was to determine the influence of brand trust ( X1 ) and brand equity ( X2 ) customer loyalty ( Y ) in cosmetic products Wardah ( consumer survey on PT . Paragon technology and innovation branches pekanbaru ) . The method in this research is quantitatively using SPSS 21 program , where samples were used that consumers using cosmetic products Wardah by respondents as many as 100 people sampling technique is accidental sampling using the formula slovin . The results showed that the test results simultaneously obtained from the F count was 34.888 while the value of F table 3.090 . This means that F count> F table and significant value 0,000 < alpha of 0.05 . This means that brand trust and brand equity simultaneously significant effect on consumer loyalty to cosmetic products Wardah .
Keywords : brand trust , brand equity , customer loyalty
Keywords : brand trust , brand equity , customer loyalty
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