PERLINDUNGAN HUKUM BAGI KONSUMEN TERHADAP STANDAR MUTU ALAT UKUR TIMBANGAN PEDAGANG DI PASAR BAWAH BUKITTINGGI

Abstract

This research is motivated by the existence of problems regarding consumer losses
because the scale measuring instrument at Pasar Bawah City of Bukittinggi is not standard.
The non-standard measuring instruments for Traders' scales are caused by Traders who do
not standardize regularly. Traders also do not provide compensation to consumers because
traders think that the measuring instruments they have are up to standard. This contradicts
Article 7 letter d with Article 7 letter f of the Consumer Protection Act. Traders are required
to carry out standardization in order to achieve uniformity of results until quality standards
are met on measuring scales.
The method used in this study is a sociological research type, the nature of this
research is inductive and the research was conducted at Pasar Bawah Bukittinggi. The
samples taken in this study were forty-two people. Data collection techniques are by
questionnaires, interviews and literature study. Data analysis uses the concept of
standardization and law enforcement theory which aims to be an analytical knife in this
study, so data analysis is carried out qualitatively, namely data based on sentence
descriptions. Described and concluded with the inductive thinking method by understanding
something through specific observations and drawing broad conclusions based on these
observations.
The results of this study indicate that the effect of the low legal awareness of traders
and consumers as well as the lack of metrological human resources has caused up to now in
Pasar Bawah City of Bukittinggi there are still cases of consumer losses due to non-standard
measuring instruments. Therefore, it is necessary to have the maximal role and efforts of the
Metrological UPTD against the deficiencies that occur in the Pasar Bawah City of
Bukittinggi by playing an active role in counseling, outreach, monitoring, and taking action
on non-standard measuring instruments. The fulfillment of quality standards for weighing
measuring instruments has an impact on increasing consumer confidence in these traders
and reducing cases of losses experienced by consumers.

Keywords : Consumer Protection, Standardisation, Quality Standards, Law
Enforcemen