KAJIAN TENTANG PERUBAHAN HARGA DALAM TRANSAKSI DENGAN SISTEM PEMBAYARAN CASH ON DELIVERY (COD) PADA ONLINESHOP SHOPEE MENURUT UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

Abstract

The development of the internet provides many conveniences for humans to
continue to make it easier to carry out their daily activities, including buying and

selling. Many people create effective and efficient systems such as e-commerce. E-
commerce is experiencing very rapid development so that companies create

Marketplaces, one of which is Shopee. Shopee has a variety of payment systems,
one of which is the Cash on Delivery (COD) system, Payment is made when the
goods reach the by buyer's. However, in this payment system there are some
drawbacks, such as price changes that occur when paying, two case about price
changes experienced by some consumers that the author got from the Twitter
platform and one of the author's friends did not escape the incident. Things like this
are certainly very detrimental to consumers, because they require consumers to pay
more than what is stated when they want to make a transaction. Based on the case,
the authors are interested in studying, researching and relating this phenomenon
based on Law Number 8 of 1999 concerning Consumer Protection in writing this
thesis.
The purpose of this research is to find out the COD system works on the
Shopee marketplace and protects consumers as a result of price changes in
transactions with the COD payment system according to Law Number 8 of 1999
concerning Consumer Protection. This research was conducted using a normative
juridical research approach. The method of normative juridical research approach
is library law research which is carried out by examining library materials or
secondary data. In this study, the scope of research be carried out by drawing legal
principles, which are carried out on written and unwritten positive laws.
From the results of this study, that consumers should properly know the
rules and be careful when doing the transaction, consumers must set awareness
about anything that harm. An institution is needed for consumer protection, which
supervises consumer rights in e-commerce. Business actors must uphold high
integrity in carrying out their business. Electronic service providers should create
a special service and complaint procedure for consumers who feel their rights are
not being fulfilled.
Keywords: COD, Consumer, Shopee