MEDIASI ANTARA KONSUMEN DAN PELAKU USAHA PADA TRANSAKSI E-COMMERCE

Abstract

E-commerce connects business actors, consumers and other communities
through electronic transactions to trade in goods, services and other information.
This condition causes distance is no longer a barrier in the business world.
Barriers such as the process of solving the problem of buying and selling
transactions. This study seeks to analyze the completion of the mediation process

between business actors and consumers which is completed by involving the e-
commerce service provider

This type of research can be classified as normative legal research,
namely legal research conducted by researching library materials. This study
examines the subject matter in accordance with the scope and identification of the
problem through the statute approach, which is carried out by examining the laws
and regulations related to the legal issues under study. In this study the authors
conducted research on legal principles by utilizing descriptive methods. The data
collection technique used in Normative Legal Research is a library research
method, namely utilizing the library as a means of collecting data, by studying
books as reference materials related to the problems to be studied.
The conclusions that can be drawn from the results of the study are: First,
the completion of the mediation process between business actors and consumers
is carried out in the context of a quick and simple settlement and relatively low
court costs with the results of the settlement being acceptable to both parties to
the dispute without causing new problems or prolonging the dispute. The
completion of the mediation process between business actors and consumers was
not carried out properly. Business actors show an uncooperative attitude in
resolving efforts. This is because in the process of resolving the mediation,
business actors do not show good faith in responding to complaints from
consumers. Business actors show an uncooperative attitude in resolving efforts.
Second, the mediation process between business actors and consumers was not
carried out as well as each of the above stages. This is because in the mediation
process the consumer does not refer to and does not know the stages mentioned
above.
Keywords: Mediation, Consumers, Business Actor, E-Commerce Transactions