TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS BAWAN KECAMATAN AMPEK NAGARI KABUPATEN AGAM
Abstract
The health center is one of the health facilities as priority and the yardstick of health, the
participation of the people, and it his the first comprehensive service of a borough. The pleasure
is the feeling some one after a performance or compare results according to feel hope. By the
presence of some patients who said it was satiesfied with health services at Bawan health center,
then here is researchers interested for research into Bawan health center with one of the problems
which are what was the level of satisfaction patients to the public at Bawan health center Ampek
Nagari sub district Agam district ? For the purpose of knowing how the level of satisfaction
patients against the provision of services by health center workers Bawan. The theory used is the
theory of satisfaction and services. Is the act of services or deed that can be insesible by one
party to another and was in nature are invisible, palpable, and owned, but limited only to be used,
perceived, bough, or rented. A method that is used is descriptive quantitative, that the
respondents were selected in the way anyone who accidentally met with researchers and in
accordance with characteristics that researchers set then the person can be used as respondents.
Data collections techniques that we use is observation and interview. The accumulated data
analyzed, mixed with SPSS, and used as table, then given the description of the adverb or
comprehensible and understood by common form of responses from respondents of the object
become the focus of research. That whould give a little conclusion. The result of research shows
that of respondents who researchers get 25, negative perception of respondent said or not
satisfied with services at Bawan health center is as much as 20 percent of respondents (80,0 %),
they said was not satisfied because the services they receive not in accordance with which they
expect, as often waited, not served by fast, lack of friendliness, scolds say hello to what patients
with very low against the elderly patients, from the completeness of a medical instrument
patients also feel less satisfied because they often get referrals due to limited medical devices
that were in the health centers.
Keyword : the level of satisfaction, health services and health center
participation of the people, and it his the first comprehensive service of a borough. The pleasure
is the feeling some one after a performance or compare results according to feel hope. By the
presence of some patients who said it was satiesfied with health services at Bawan health center,
then here is researchers interested for research into Bawan health center with one of the problems
which are what was the level of satisfaction patients to the public at Bawan health center Ampek
Nagari sub district Agam district ? For the purpose of knowing how the level of satisfaction
patients against the provision of services by health center workers Bawan. The theory used is the
theory of satisfaction and services. Is the act of services or deed that can be insesible by one
party to another and was in nature are invisible, palpable, and owned, but limited only to be used,
perceived, bough, or rented. A method that is used is descriptive quantitative, that the
respondents were selected in the way anyone who accidentally met with researchers and in
accordance with characteristics that researchers set then the person can be used as respondents.
Data collections techniques that we use is observation and interview. The accumulated data
analyzed, mixed with SPSS, and used as table, then given the description of the adverb or
comprehensible and understood by common form of responses from respondents of the object
become the focus of research. That whould give a little conclusion. The result of research shows
that of respondents who researchers get 25, negative perception of respondent said or not
satisfied with services at Bawan health center is as much as 20 percent of respondents (80,0 %),
they said was not satisfied because the services they receive not in accordance with which they
expect, as often waited, not served by fast, lack of friendliness, scolds say hello to what patients
with very low against the elderly patients, from the completeness of a medical instrument
patients also feel less satisfied because they often get referrals due to limited medical devices
that were in the health centers.
Keyword : the level of satisfaction, health services and health center
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