PELAYANAN PUBLIK PADA PUSAT KESEHATAN MASYARAKAT DI KECAMATAN MARPOYAN DAMAI KOTA PEKANBARU TAHUN 2013-2014

Abstract

Public Services of Public Health Centers at the Sub District Marpoyan
Damai in the City of Pekanbaru year 2013-2014. Purpose of this study was to
determine the Public Services in Public Health Centers at the District Marpoyan
Damai in City of Pekanbaru and what are the factors that obstruct the services.
This research used qualitative methods, research that provides an explanation of
data is done through the process of preparation, presentation of data,
observation, interview techniques, and Documentation. The result of this
research. concluded that the Public Service is still not optimal given employee
health centers. Can be seen from the standard indicators of public services
according to kepmenpan No. 63 of 2003, service procedures are difficult, long
turnaround time of service, limited service products, facilities and infrastructure
is not yet complete, and then the employee competence of Health Centre, who do
not show a friendly attitude to patients.
Keywords : Public Services, Obstruction Factors, Public Health Center (PHC)