PELAKSANAAN PELAYANAN PUBLIK DI KECAMATAN KUBU BABUSSALAM KABUPATEN ROKAN HILIR TAHUN 2012

Abstract

One of the district that is in Rokan Hilir District Fort Babussalam formed on the
basis of Rokan Hilir District Number 27 Year 2011 About Fort Babussalam District
Formation.
From the author of phenomena encountered in the field are the symptoms that
arise include: still less optimalnya public services provided by District officials to post
pemekaran particular community management Identity Card (KTP), Family Card (KK),
Erection of Building Permit (IMB) and Business Site Permit (SITU) are still long in the
solution. Still a lack of knowledge and skills possessed by the district head office
officials to penyelenggarakan Fort Babussalam this rule in the case of lack of ability to
use the apparatus in facilities and infrastructure such as typewriter and computer use.
The purpose of this study was to find out how the implementation of the public
service in the District of Fort expansion post Babussalam and to discover the obstacles
of public services in the District of Fort expansion post Babussalam. The authors use
the theory in this study that is using the theory of public service. The method used in this
study is qualitative, that scrutiny to explain data obtained from observations and
explain its purpose as well strengthen a theory, to obtain information about the current
situation. Data collection techniques in this study is using interviews and
documentation.
Administrative Reform Minister's decision No. 63 of 2003 About General
Guidelines for Maintenance of Public Service Minister of Administrative Reform As to
the principles of public service includes several aspects namely simplicity, clarity,
certainty time, accuracy, Peace, Responsibility, Equipment Facility and Infrastructure
,facilities access, Kedisplinan, politeness and friendliness, and Leisure.
Keywords: Implementation, Public Service and Fort Babussalam.