TEKNIK KOMUNIKASI TERAPEUTIK DOKTER SEBAGAI UPAYA MEMOTIVASI PASIEN KANKER PAYUDARA DI RSUD ARIFIN ACHMAD PROVINSI RIAU

Abstract

This study examines the practice of therapeutic communication as one of
the scientific study, especially health communication, in which communication is
required in the treatment process, both humanistic and interpersonal skills, in this
case involved the doctors and woman with breast cancer. This study designed to
determine the therapeutic communication techniques by the doctors to patients
with breast cancer in RSUD Arifin Achmad Hospital province of Riau and
analyzes the driving and inhibiting factors that relate to the success of it.
The research was conducted at RSUD Arifin Achmad Hospital province of
Riau, located in Diponegoro street. This study took place from September 2013 to
January 2014. The method used in this study is qualitative study. Research
subjects consisted of two oncology specialists who deal with breast cancer
patients at RSUD Arifin Achmad Hospital and six patients as additional
informants. Datas were collected through observation and interviews.
Results of this study indicate that therapeutic communication techniques
performed by oncology surgeons at RSUD Arifin Achmad Hospital consisted of
listening, asking, sharing perceptions, clarifying, informing, changing
perspectives, and assisting fears of the patients in humorous way. The supporting
factors for succesfull therapeutic communication techniques to the breast cancer
patients at RSUD Arifin Achmad Hospital are the openness of patients to the
disease, the patient's confidence to the treatment performed by doctors, family
support, and treatment facilities owned by RSUD Arifin Achmad Hospital. While
inhibiting factor are the patients less focus in listening explanation from doctors,
patients too much asking questions, patient education background, doctors tight
schedule, and clinic conditions that always crowded.
Keywords: Therapeutic Communication, Interpersonal Communication, Breast
Cancer