Analisis Pelayanan Publik Di Kantor Pelayanan Terpadu Kabupaten Rokan Hilir ( Studi Kasus Tentang Pengurusan Surat Izin Tempat Usaha ) Tahun 2013

Abstract

This study aims to analyze the Public Service in the Office of Integrated
Services Rokan Hilir (Case Study On Handling Business Permit). And to know
the obstacles - obstacles or constraints on the Public Service in the Office of
Integrated Services Rokan Hilir. Improved Infrastructure as a new district is
absolutely necessary. To support the program, the indispensable role of the private
sector because the private sector is also a supporting actor in the implementation
of development regardless of the government in control, it will encourage new
business climate. The emergence of a variety of businesses - the business gets the
attention of the Government, so that the business - the business community and be
recognized by the local government. One of the forms of government recognition
is with the location permit (SITU).
This research was conducted in Rokan Hilir, defined in this study as many
as 4 key informants KPT Head, Head of Administration, Economics and
Administration Section Chief and Section Head of Development and Welfare,
while people who are taking care of and has been assigned to take care of as many
as 20 people each one with data collection derived from documentations and indepth
interviews to the informant. Once the data is collected and then analyzed
using qualitative descriptive analysis. It can be concluded from the lack of
availability of good access from OPT Rokan Hilir is not available it means that
such a complete lack of waiting rooms and computers for employees to perform
the work. To KPT must increase facilities and infrastructures so that people feel
comfortable in the care of the maintenance of location permit (SITU).
Keyword : Public Service, SITU.