PELAKSANAAN STANDAR OPERASIONAL PROSEDUR RESERVASI DI RESTORAN SAFFRON BANYAN TREE BINTAN KEPULAUAN RIAU

Abstract

Restaurant is a building that provides food and drink. Especially in a hotel, restaurant is one of the part
that adds a lot of hotel revenue.. This research was conducted in Saffron restaurant Banyan Tree Bintan
Hotel & Resorts, Teluk Berembang street, Laguna Bintan, Lagoi 29155, Bintan Resort, Indonesia. This
restaurant is chosen as a place of research because they have high reservation. This study aims to
knowing how the reservation handling at Saffron restaurant. This research uses qualitative descriptive
method which is researches tried to describe the real situation by collecting some information and
explain in detail way or make a prediction before. Data collection technique are used with observation,
interview and documentation. The observation target of this researce are manager, supervisor and
three of waiters. Based on research that has been done about the reservation then obtained the result
that the reservation handling in accordance with standart operational procedures.
Keywords : restaurant, reservation, Banyan Tree Bintan hotel & resort