PEMBATALAN SEPIHAK OLEH PEMBELI DALAM SISTEM BAYAR DI TEMPAT MELALUI E-COMMERCE DI BIDANG PESAN MAKANAN ONLINE DI KOTA PEKANBARU

Abstract

E-Commerce is an online buying and selling transaction
via the internet. E-commerce can be accessed through a website or
through an application. And the various payment methods offered,
can be via account transfer, via electronic money and also with the
Cash on Delivery (COD) payment system. In its implementation,
buying and selling transactions online creates problems. The
problem that occurs is the unilateral cancellation made by the buyer
to the merchants so that the merchants suffers a loss. The purpose of
writing this thesis: First, to find out the arrangements for unilateral

cancellation by the buyer in the on-site payment system via e-
commerce in the field of online food ordering in the city of

Pekanbaru according to the Civil Code. Second, what are the
efforts so as not to harm business actors for unilateral cancellations
by buyers in the on-site payment system via e-commerce in the field
of online food ordering in the city of Pekanbaru.
This type of research used in legal research is sociological
legal research. Where, this research takes an approach by looking
at legal facts and facts in a society in the city of Pekanbaru. Analysis
of the data used is the author to analyze data qualitatively.
The research results show that unilateral cancellations
made by buyers cause losses to business actors. This is because the
merchants has carried out his obligations but he does not receive
payment. According to the Civil Code, merchants can file a lawsuit
against buyers who cancel unilaterally. However, the business actor
did not file a lawsuit against the buyer. But merchants submit
compensation to e-commerce.

Keywords: Unilateral Cancellation – E-Commerce – Cash On Delivery