PERLINDUNGAN HUKUM BAGI KONSUMEN TERHADAP DEPOT AIR MINUM DITINJAU BERDASARKAN UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN DI KOTA PEKANBARU

Abstract

Law 8 of 1999 on Consumer Protection has guaranteed legal certainty to
protect consumers. This research is related to legal protection for consumers
against drinking water depots in Pekanbaru City. The development of drinking
water depots has an impact on consumer concerns. Therefore, it is necessary to
study first, legal protection for consumers of drinking water depots in Pekanbaru
City, second, factors inhibiting legal protection for consumers of drinking water
depots in Pekanbaru City.
This research is sociological legal research, because it is based on field
research by collecting data from interviews, questionnaires and literature studies
that have a relationship with problems that use qualitative data analysis so as to
produce descriptive data and are concluded with deductive thinking methods.
From the results of the study, it was concluded that, first, legal protection
for consumers of drinking water depots in Pekanbaru city has not been maximized
as expected by the Consumer Protection Law Number 8 of 1999. Second, the
inhibiting factors of consumer protection itself are due to consumers lack of
knowledge of their rights that have been regulated in the UUPK, lack of
awareness of business actors to maintain the cleanliness and quality of their
drinking water, as well as the absence of authority of the Pekanbaru City Health
Office and the Pekanbaru City Industry and Trade Office to follow up on drinking
water depots that are not in accordance with applicable laws and regulations.
Keywords: Consumer Protection-Drinking Water Depots-Inhibiting Factors.