PELAKSANAAN PELAYANAN KESEHATAN RUMAH SAKIT UMUM DAERAH KOTA DUMAI BERDASARKAN UNDANG-UNDANG NOMOR 25 TAHUN 2009 TENTANG PELAYANAN PUBLIK DI MASA PANDEMI VIRUS COVID-19

Abstract

Health is a state of well-being of the body, soul and social life that enables socially
and economically productive life. The law also regulates health services for its citizens,
where Indonesia is currently facing several population health problems that still need
serious attention from all parties because the impact will affect the quality of Indonesia
in the future. The purpose of writing this thesis, namely; First, to find out the
implementation of health services at the Dumai City Hospital during the Covid-19
period based on Law Number 25 of 2009 concerning Public Services, Second, to find
out what are the obstacles and conveniences in carrying out Law Number 25 of 2009
concerning Public Services in Services the health of the Dumai City Hospital during the
Covid-19 period.
This type of research is sociological juridical. The data sources used are primary
data and secondary data consisting of primary legal materials, secondary legal
materials, and tertiary legal materials. Data collection techniques in this study used
observation, interviews, and literature review. After the data is collected then analyzed
to draw conclusions.
From the results of the study it was concluded that: First, health services in
handling patients during the Covid-19 pandemic at the Dumai City General Hospital
did not fully meet service standards according to Law Number 25 of 2009 concerning
Public Services. So it can be concluded that the services provided by the Dumai
Regional General Hospital are still not good. Second, obstacles in the implementation
of health services in handling patients during the Covid-19 pandemic at the Dumai City
General Hospital, when viewed from indicators of the effectiveness of public services
have not been fully maximized, because there are several deficiencies such as: lack of
parking space, lack of rooms and beds for inpatients, lack of medical equipment, lack of
doctors and nurses, lack of ambulances, lack of human resources in providing services
in the laboratory department. Author's suggestion, First, Dumai City Regional General
Hospital is a health center in Dumai City, it is hoped that nurses when providing
services will be more responsive, provide faster services to patients, provide facilities
that are still lacking, provide doctors, and provide more services. friendly towards
patients when providing services so that patients feel comfortable and satisfied when
receiving services to patients. Second, efforts need to be made in order to improve
health services at the Dumai City General Hospital by increasing the professional
quality of medical personnel, adding vehicle units from ambulances and others,
laboratory services need to add medical personnel, and add doctors.
Keywords: Health Services-Monitoring-Covid-19 Virus Pandemic