PENGARUH PENGALAMAN, TAAT TERHADAP STANDAR HUKUM, REPUTASI, INDEPENDENSI DAN KOMITMEN YANG KUAT TERHADAP KEPUASAN KLIEN KANTOR AKUNTAN PUBLIK (Studi Empiris pada Perusahaan Industri Keuangan Non Bank di Pekanbaru yang tercatat di Otoritas Jasa Keuangan)

Abstract

The purpose of this study was to determine the influence of experience,
observing on legal standards, reputation, independence and a strong commitment
to client satisfaction. The population in this study are company leaders and
financial managers who work for non-bank financial industry companies in
Pekanbaru which are listed in the Financial Services Authority (OJK). This study
uses a survey method. The total respondents used in this study were 46
respondents (57.5%). The analysis method is the Multiple Regression method
using SPSS (Stastical Product and Service Solutions) version 22. The results of
this study show experience, adhere to the HK standards, independence and strong
commitment affect client satisfaction. The coefficient of determination in this
study was 86.4%. The four independent variables together influence the
dependent variable by 86.4%, while 13.6% is influenced by other obscure
variables.
Keywords : Influence Of Experience, Observing On Legal Standards,
Reputation, Independence, Strong Commitments And Client
Satisfaction.