PENGARUH KONFLIK KERJA, BEBAN KERJA DAN KOMUNIKASI TERHADAP STRES KERJA PERAWAT BAGIAN RAWAT INAP (PADA RSUD. PETALA BUMI PEKANBARU)

Abstract

This research was conducted at Home general hospital area petala bumi pekanbaru. The purpose of this study was to determine the influence of labor conflicts, workload and communication on performance. the study population was 58 nurses and all variables using the census work conflict, workload and communication as independent variables and the stress of nurses as the dependent variable. Methods of data analysis using multiple linear regression analysis aided by SPSS 20 for windows. This study concluded that labor conflicts, workload and communication positive and significant effect on nurse work stress. The coefficient of determination obtained nurse work stress 0,936, which means that the labor conflict, workload and communication have contributed influence on the dependent variable is equal to 93,6% while the remaining 6,4% is influenced by other variables not included in the regression model and also not inspected in the research results. Research that has been conducted in accordance with the regression test (t test) and (f test) shows the independent variables studied were work conflict, workload and communication have a significant effect on the dependent variable stress of the nurses.

Keywords : Labor conflict, Workload, Communication, Work stres.